At BCDM, we strive to ensure your satisfaction with every purchase. Should you need to return a product, seek a refund, or request a replacement, we're here to assist you through our policy outlined below.

1. Return Policy

Conditions for Return

Process for Returns

• Contact our customer service team to initiate a return request.
• Provide the necessary details such as the order number, product details, and reason for return.

Return Authorization

Upon approval, we'll provide instructions for returning the product. Products will undergo inspection upon return receipt to ensure eligibility.

2. Refund Policy

Eligibility for Refunds

Refunds will be processed for eligible returned items as per our Return Policy. The refund amount will be issued through the original payment method.

Refund Processing

Refunds will be processed within 7-10 days upon approval of the returned item.

3. Replacement Policy

Conditions for Replacement

Defective or damaged products may be eligible for a replacement. Notify our customer service team within 7 days of receiving the product.

Replacement Process

1. Contact our team to request a replacement due to product defects or damages.
2. Provide relevant details including order number, product information, and images if applicable.

Approval and Processing

Once approved, we'll guide you through the process for receiving the replacement product.